The product described is an extended care package from HP that provides standard exchange support for three years on specified HP printers. This care pack covers models including the HP Deskjet 460c, HP Officejet H470, HP Officejet J6410, HP Officejet 6500, HP Officejet 7310/7410, HP Officejet 4255/6215, HP Officejet 4355, HP Officejet J5780.
It targets businesses and enterprises in its customer base. The care pack offers a response time of four to seven business days for exchanging defective units, which are sent off-site by courier. Customers can ship their faulty printer themselves during this duration.
The service involves standard unit exchanges as part of the warranty coverage under the “S” type warranty category. There’s no specific logistics option mentioned beyond sending the unit back; it implies customers handle shipping responsibility. The coverage spans over 36 months, providing comprehensive protection against printer failures within the warranty period.
Product highlights
- Model: HP 3 year Care Pack w/Standard Exchange for Officejet Printers
- sku: UG196E
- Number of years: 3 year(s)
- Compatibility: HP Deskjet 460c
HP Officejet H470
HP Officejet J6410
HP Officejet 6500
HP Officejet 7310/7410
HP Officejet 4255/6215
HP Officejet 4355
HP Officejet J5780 - HP segment: Business, Enterprise
- Support type: Exchange
- Place of service: Offsite
- Warranty coverage: In warranty
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